Privacy Policy

Privacy Policy

Introduction

Welcome to https://tobin-brothers-funerals-frankston.thebestlocalpro.com (referred to as “Tobin Brothers Funerals Frankston,” “we,” or “our” in this document). We prioritize the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website: https://tobin-brothers-funerals-frankston.thebestlocalpro.com
  2. Any mobile applications or software we offer
  3. Online services and products provided by Tobin Brothers Funerals Frankston
  4. Interactions via email, telephone, text messages, and other communication channels

Please note that this policy does not extend to third-party platforms, apps, or services linked from our website, as they have their own privacy policies governing user data.

Processing Activities

This Privacy Policy outlines the ways in which we process your personal information:

  1. Account and User Management: When you create an account with us, we collect basic account details, such as your name, contact information, and login credentials.
  2. Transactions and Payments: We securely process payment information for our services, including financial data and billing addresses.
  3. Communication: You may choose to receive newsletters, promotional offers, or other communications from us by providing your contact details.
  4. Online Interactions: We track user behavior on our website using analytics tools to improve our services.
  5. Product Purchases: We record purchase information to fulfill orders and provide better shopping experiences.
  6. Location Data: With your consent, we may access your device’s location data to offer personalized content or services.
  7. Feedback and Reviews: We encourage user feedback and reviews, which help us enhance our products and services.
  8. Social Media Integration: If you choose to connect your social media accounts, we may collect information from those platforms.

Personal Data Collection

We collect various types of personal data:

  1. Account Information: This includes user names, passwords (hashed and salted), email addresses, and profile pictures.
  2. Payment Details: Credit/debit card numbers, expiration dates, CVV codes, and billing addresses are securely stored for transaction processing.
  3. Financial Records: We may retain financial data related to your interactions with us for accounting and regulatory purposes.
  4. Purchase History: A record of products or services purchased from us, including order details and delivery information.
  5. Mobile Device Identifiers: Unique device identifiers, such as IP addresses, mobile phone numbers, and MAC addresses (if you choose to provide them).
  6. Location Data: Information about your geographic location when you interact with our location-based services.
  7. Feedback and Reviews Content: The text or media content you submit as feedback or reviews.
  8. Social Media Profiles: User data from social media platforms when you connect your accounts for seamless access.
  9. Product Preferences: Information about the products or services that interest you, including browsing history and search queries.

Cookies

We use cookies to enhance user experience and gather analytics:

  1. Strictly Necessary Cookies: These ensure basic functionality on our website, like login sessions and language preferences.
  2. Preference Cookies: They remember your choices and settings for a personalized experience.
  3. Analytics Cookies: Used to collect aggregated data about website usage, helping us understand user behavior and improve the site.

Users can manage non-essential cookies through our Cookie Manager, allowing them to control their privacy preferences.

Retention and Deletion

We retain personal data only for as long as necessary:

  1. Legal Requirements: We may be legally obligated to keep certain records for a specific period.
  2. Business Needs: Data is retained to serve our business purposes, improve services, and conduct market research.
  3. User Consent: If you request deletion or opt-out, we respect your choice and remove or anonymize your data.

Security Measures

We implement robust security measures to protect your personal information:

  1. Data Encryption: We use encryption protocols to secure data during transmission and storage.
  2. Secure Third-Party Processing: For sensitive operations, we engage trusted third-party service providers who adhere to strict privacy standards.
  3. Access Controls: Only authorized personnel have access to your personal information, and they are bound by confidentiality agreements.
  4. Regular Audits: We conduct periodic security audits to identify and mitigate potential risks.

Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect or store personal data from children. If you believe we have collected such information, please contact us immediately at the details provided below.

Your Rights (depending on your jurisdiction)

In accordance with local privacy laws and regulations, including but not limited to:

  1. Access: You can request access to the personal data we hold about you.
  2. Rectification: If your information is inaccurate or incomplete, you have the right to request corrections.
  3. Erasure/Deletion: You may ask us to delete or anonymize your personal data under certain circumstances.
  4. Restriction: In specific cases, you can limit our use of your data.
  5. Data Portability: You have the right to receive your personal data in a structured, commonly used format.
  6. Objection/Withdrawal of Consent: You can object to or withdraw consent for certain processing activities at any time.
  7. Non-Discrimination: You cannot be discriminated against for exercising your privacy rights.

To exercise these rights, please contact our Privacy Team using the details provided below. We will respond to your request as quickly as possible and within the legal timeframe.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically for any changes.

Contact Information

For privacy-related inquiries, unsubscribe requests, or data access/correction queries:

Email: [email protected]

Mail: Tobin Brothers Funerals Frankston, Privacy Team, [Street Address], [City, State, Zip Code]